Return & Refund Policy
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100% Satisfaction Guarantee
Hassle-Free Return & Refund Policy
At Cholonshoi, your peace of mind is our priority. If an item doesn't meet your expectations or has a size discrepancy, we make returns and exchanges quick and simple.
🔄 Easy Return System🚚 Easy Size Exchange💳 Fast bKash / Bank Refund
1. Return Eligibility
- Items must be returned or reported within 3 days of parcel delivery.
- Products must be unused, unwashed, and in original condition with all tags intact.
- Items must be sent back in their original Cholonshoi packaging.
- Proof of purchase (Order ID or Phone number used during order) is required.
2. Non-Returnable Items
- Stitched or customized orders made to specific customer measurements.
- Items marked as 'Final Sale' or 'Non-Returnable' during special promotions.
- Worn, altered, washed, or damaged items after delivery.
- Products missing original brand tags or packaging.
3. How to Process a Return
1Contact Support
Reach out via our Contact page or call/text us within 3 days of receiving your parcel. Share your Order ID and photos of the item.
2Return Approval
Our customer service team will review your request and issue a Return Confirmation within 24 hours.
3Ship the Parcel
Pack the item securely and hand it over to our courier partner or send it to our Dhaka office address.
4Inspection & Refund
Upon receiving your parcel, we inspect the item within 1-2 business days and issue your refund or exchange.
4. Refund Policy & Timelines
- Approved refunds are processed within 5–7 business days after inspection.
- Refunds are transferred via bKash, Nagad, or direct Bank Transfer.
- For Cash on Delivery orders, refunds are sent directly to your bKash/Nagad account.
- Delivery charges are non-refundable unless the return is due to a wrong or defective item.
5. Size & Color Exchange
- We offer free size exchanges for unstitched or standard-fit dresses.
- Exchange requests must be submitted within 3 days of parcel delivery.
- Exchanges are subject to item stock availability.
- If the requested size/color is out of stock, a full store refund will be issued.
6. Defective or Wrong Items
- If you receive a damaged, defective, or incorrect dress, please notify us within 24 hours of delivery.
- Send clear photos/videos of the defect via WhatsApp or email.
- Cholonshoi will arrange a free return pickup and dispatch a fresh replacement free of charge.
Have Questions About A Return or Order?
Our customer support team is available 7 days a week to guide you through returns, size exchanges, or refunds.